top of page

TERMS AND CONDITIONS

 

Use of the website www.timelessbytarang.com or its services by you, deems you to have accepted the Terms and Conditions listed below, including all its revisions, modifications or deletions while the website is operational and you are thus bound by the terms and conditions herein. Timeless Silver reserves the right to make changes to these terms & conditions from time to time without intimation. By using this website or any facility or service provided by this Website in any way; or merely browsing on the Website, you agree that you have read, understood and agreed to be bound by these Terms & Conditions and the website's Privacy Policy

 

All rights, including copyright, in this website are owned by Timeless Silver. Any use of this website or its contents, including copying or storing it in whole or part is prohibited without the permission of Timeless Silver.

 

If you have any queries about these terms & conditions or have any comments or complaints on or about our website, please email us at support@timelessbytarang.com

 

ELIGIBILITY CRITERIA

 

The usage of this website and its services are not available to minors under the age of eighteen (18) or to any Users “incompetent to contract” within the meaning of the Indian Contract Act, 1872.  Notwithstanding the foregoing, if you are below the age of eighteen (18) years, you may avail the services provided by Timeless Silver through your legal guardian in accordance with the applicable laws. Those who choose to access this website from outside India are responsible for compliance with Indian local laws if and to the extent that local laws are applicable.

 

USER OBLIGATIONS 

 

  1. ​Subject to compliance with the Terms and conditions, Timeless Silver grants you a non-exclusive, limited privilege to access and use this website and the services provided therein.

  2. You agree to use the Services, Website and the materials provided therein only for purposes that are permitted by: (a) the Terms of Use; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

  3. You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues and gallery) that you access on the Website.

  4. You agree to provide true, accurate, current and complete information about yourself as prompted by 'TIMELESS SILVER'S' registration form and otherwise.

  5. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by 'TIMELESS SILVER' for redelivery shall be claimed from you and you shall pay such cost.

  6. TIMELESS SILVER reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), TIMELESS SILVER has the right in its sole discretion to reject the registration and debar you from using the Services of www.timelessbytarang.com and or other affiliated websites without prior notice whatsoever.

  7. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

  8. That before placing an order you shall check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.

  9. You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.

 

USE OF MATERIALS

 

Website Content

 

Timeless Silver owns the copyright to all the contents of this website, including images. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below). 

 

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content. 

 

While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.

 

External Material

 

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. 

 

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. 

 

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

 

Links

 

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

 

Liability

 

We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

 

Changes to the Site Disclaimer

 

We reserve the right to change the Site Disclaimer from time to time. If this happens, we will notify you by posting the updated Site Disclaimer on the website. If you do not wish to be governed by the revised Site Disclaimer, please stop using the website. This site disclaimer is governed by the law of India, and you and we agree to use the Delhi jurisdiction if there is any dispute between us. If any part of this Site Disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

 

COPYRIGHT, TRADEMARK & DESIGN

 

TIMELESS SILVER reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website.

 

CREDIT CARD DETAILS

 

You agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction. You must use your own credit/ debit card. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. Timeless Silver expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card. Your payment card will be debited for your order on the day we send you the formal order confirmation. Timeless Silver shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/ cardholder having exceeded the preset limit mutually agreed by Timeless Silver with our acquiring bank from time to time.

 

SALES TAX/ VAT

 

VAT in India is 1%, and our prices are inclusive of taxes. For international orders, customers may be required to pay additional taxes, duties, VAT or other expenses that relate to the country’s regulations. The customer is responsible and acknowledges this when ordering from us internationally.

 

DELIVERY SCHEDULE

 

A tentative delivery time will be given along with the formal order confirmation. The exact delivery date shall be provided as soon as your order is ready for dispatch.

 

RESTRICTIONS

 

TIMELESS SILVER reserves the right, at our sole discretion, to limit the quantity/ value of the items purchased by you and such restrictions may be applicable to orders placed by the same account and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. TIMELESS SILVER reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

 

CANCELLATION BY TIMELESS SILVER

 

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted back in your card account. We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/ willing to fulfill, and any associated shipping charges/ taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If however the same is charged to your card/ bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. TIMELESS SILVER reserves the right to capture/ charge your card to the full or partially authorized amount for the concerned order.

 

CANCELLATION AND CHANGES BY CUSTOMERS

 

If you wish to cancel or modify your order, please send an email to returns@timelessbytarang.com.  While we will try to accommodate your request, we cannot guarantee cancellation or modification, once an order has been submitted. Once you have received your online order, if it is the incorrect product or found to be damaged please contact us within 3 days of receipt and we will arrange for collection. The customer agrees not to dispute the decision made by TIMELESS SILVER and accept TIMELESS SILVER decision regarding the cancellation.

 

SIZING

 

Dimensions displayed on the TIMELESS SILVER website are standard USA sizes. While we try to ensure that all measurements on our website are accurate, errors may occur as each piece is unique. Ring sizing is sometimes a challenge to get perfectly right. A very thick band will feel much tighter than a thin band of the exact same size. When sizing a ring, we make every effort to ensure a perfect fit on the first try. Please choose your ring size carefully.

 

SHIPPING POLICY

 

Shipping Destinations: Currently, we serve to the selected cities in India and selected countries worldwide. Check Here to know if we serve your city/ country.

 

Note: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

 

Shipping & Handling Charges: We provide free shipping for all orders above Rs. 5,000/- within India. For orders outside India shipping charges will be applicable depending on your order and destination.

 

Track Order: All users have the option to track their orders by clicking on Order Tracking

 

Time to Deliver: The time taken for delivery tends to vary according to the destination, however, we make our best efforts to ensure that the order is delivered within 5-7 working days within India. For all international orders it can take upto 15-20 working days. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you. In such cases, the refund will be made directly to your account via the same mode through which the payment was made or via cheque. 

 

We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

 

Please Note: Customers in India need to keep a photo copy of any of the following photo ids handy for receiving the delivery:

  • ​Pan card

  • Driving License

  • Passport

  • Voter identification card

  • Postal identification Card (Aadhar)

 

International customers are required to keep a photo copy of any of the following photo id proofs handy for receiving the delivery:

  • Driving License

  • Any other valid photo Id proof

 

For any customer assistance, you can call us on +91-11-435-28-443 or write to us at support@timelessbytarang.com

 

Transit Insurance: All goods will be fully insured by TIMELESS SILVER until they reach you, so your purchase is 100% safe.

 

RETURN POLICY

 

A refund shall be provided if you cancel any order before it has been shipped by calling us or emailing us to notify about the cancellation and we will determine if it is possible to cancel/ modify the order. However, once the order has been shipped we will not be able to cancel or modify it. We offer returns and exchanges for orders damaged in transit or if you have received wrong item(s). In case of a damaged package/ wrong item(s), please contact us within 3 days of receipt of the order along with a photograph of the product. Please note that to be eligible for a return, you must return the item(s) unused and in the same condition that you received it, in its original packaging, along with the invoice. Our courier partner will collect the order from the address provided by you. All decisions to cancel an order, refund, return or exchanges are at the sole discretion of Timeless Silver.

 

Refunds shall not be provided if: 

  1. The products are returned in a used or damaged condition.

  2. The jewellery is not faulty or damaged.

  3. Incorrect or outdated delivery address. 

  4. After two failed delivery attempts by our respective courier agent.

  5. Package refused by recipient.

  6. Sizing issues. Thus please review our size guides carefully before making your purchase.

  7. Minor colour and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website. ​

 

For more information please refer to our Return Policy.

 

SITE SECURITY

 

You are prohibited from violating or attempting to violate the security of this Website, including, without limitation,

  1. Accessing data not intended for you or logging onto a server or an account, which you are not authorized to access.

  2. Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization.

  3. Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and "flooding," "spamming," "mailbombing" or "crashing."

  4. Sending unsolicited emails, including promotions and/or advertising of products or services.

  5. Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting Violations of system or network security may result in civil or criminal liability. Timeless Silver will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g., Microsoft Explorer, Google Chrome, Mozilla Firefox).

 

DISCLAIMER  

 

All products and information displayed on www.timelessbytarang.com constitute an invitation to offer. Your order for purchase constitutes your offer, which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order. No act or omission of TIMELESS SILVER prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

 

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All products are handcrafted so there may be some variations in the actual product received. Packaging of the product may vary from the packaging of the product displayed in the website. All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order. Prices on the website are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Gold, Silver and precious stones are commodities, with market fluctuations beyond our control. Occasionally, a piece will sell, and then be recreated at a later date with a difference in price. This simply reflects the market value of the raw materials, and does not mean that we have increased our mark-up.

 

REVIEWS, FEEDBACK, SUBMISSIONS  

 

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of www.timelessbytarang.com. Such disclosure, submission or offer of any comments shall constitute an exclusive irrevocable and perpetual assignment to www.timelessbytarang.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.

 

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

 

You grant www.timelessbytarang.com the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified www.timelessbytarang.com and its affiliates for all claims resulting from any comments submitted by you. www.timelessbytarang.com and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.

 

DISCLAIMER AS TO OWNERSHIP OF TRADE MARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT

 

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/ or locations featured on this Website are in no way associated, linked or affiliated with TIMELESS SILVER and you should not rely on the existence of such a connection or affiliation. Any trademarks/ names featured on this Website are owned by the respective trademark owners.

 

FORCE MAJEURE

 

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments’ of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.

 

FRAUDULENT TRANSACTIONS

 

TIMELESS SILVER reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the site fraudulently. TIMELESS SILVER reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these Terms & Conditions.

 

TERMINATION  

 

This User Agreement is effective unless and until terminated by either you or www.timelessbytarang.com. You may do so by (i) not accessing the Website; or (ii) closing your accounts for all of the Services that you use, where Timeless Silver has made this option available to You.

 

We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to www.timelessbytarang.com. Our right to any Comments shall survive any termination of this User Agreement. Any such termination of this User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.

 

GOVERNING LAW AND JURISDICTION  

 

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.

 

MODIFICATION OF TERMS AND CONDITIONS OF SERVICE

 

www.timelessbytarang.com reserves the right at any time to modify the terms and conditions of this User Agreement without any prior notification to you. You can access the latest version of the User Agreement at any given time on www.timelessbytarang.com. In the event the modified User Agreement is not acceptable to you, you undertake to discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified User Agreement.

 

ARBITRATION  

 

If any dispute arises between you and Timeless Silver during your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, and the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by Timeless Silver. The place of arbitration shall be Delhi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

 

GENERAL

 

None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and Timeless Silver and you shall have no authority to bind the Timeless Silver in any manner whatsoever. If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement. This Agreement sets forth the entire understanding and agreement between you and us with respect to the subject matter hereof. At Timeless Silver's sole discretion, it may transfer its rights and obligations (under this Agreement without your prior express consent). If you breach this Agreement, and the Privacy Policy or the documents they incorporate by reference and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the aforesaid. Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Agreement.

 

CONTACT INFORMATION  

 

For any queries/ questions, please contact us at support@timelessbytarang.com

 

 

bottom of page